Job Description
Join our dynamic team as an Evening Part-Time Customer Support Specialist in Baltimore! We're seeking motivated individuals to deliver exceptional service during evening hours (5 PM - 1 AM) in a fast-paced environment. Enjoy competitive pay, flexible scheduling, and opportunities for advancement while supporting our diverse community. Perfect for students, parents, or anyone seeking a rewarding evening role with growth potential.
Responsibilities
- Provide exceptional customer support via phone, email, and chat during evening hours
- Resolve inquiries related to city services, billing, and account management
- Document interactions accurately in our CRM system
- Collaborate with day-shift teams for seamless service continuity
- Maintain strict confidentiality and data security protocols
- Identify trends to improve service quality and efficiency
- Support special evening events and community initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- Availability for consistent evening shifts (5 PM - 1 AM)
- Strong written and verbal communication skills
- Proficiency with CRM software and Microsoft Office
- Ability to multitask in high-pressure situations
- Previous customer service experience required
- Baltimore residents preferred
- Valid government-issued ID for background verification