Job Description
Are you a night owl looking for evening part time jobs in Colorado Springs that offer competitive pay and a supportive work environment? Apex Support Solutions is currently seeking a dedicated Night Shift Customer Support Specialist to join our dynamic team. If you thrive in a fast-paced setting and enjoy helping others, this is the perfect opportunity for you. We pride ourselves on our reliable night shift schedule, allowing you to maintain a healthy work-life balance while earning a great income.
In this role, you will be the voice of our brand, assisting clients with inquiries, troubleshooting issues, and ensuring their satisfaction. We offer a modern, tech-forward workplace with opportunities for growth and a culture that values hard work and integrity.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and live chat during evening hours (6:00 PM - 2:00 AM).
- Troubleshoot technical issues and provide accurate solutions to resolve customer problems efficiently.
- Maintain and update customer records in our CRM database with precision and attention to detail.
- Collaborate with the day shift team to ensure seamless service transitions and continuity of care.
- Participate in nightly quality assurance reviews and training sessions to enhance service standards.
- Handle escalated complaints with patience and professionalism to maintain high customer satisfaction scores.
- Adhere to all company policies, procedures, and safety guidelines during night operations.
Qualifications
- High school diploma or equivalent required; associate degree or technical certification is a plus.
- Previous experience in customer service, call centers, or technical support is preferred.
- Strong computer literacy and proficiency with CRM software (e.g., Salesforce, Zendesk).
- Excellent verbal and written communication skills with a clear, professional tone.
- Ability to work a consistent night shift schedule and adapt to changing priorities.
- Must be reliable, punctual, and capable of working independently with minimal supervision.
- Basic knowledge of troubleshooting hardware or software issues is highly desirable.