Job Description
Are you a night owl seeking a rewarding career opportunity? Midnight Logistics & Support is looking for a dedicated and detail-oriented Evening Part-Time Customer Service Representative to join our Albuquerque, NM team. We pride ourselves on providing exceptional service to our clients and employees alike.
In this role, you will be the voice of our brand during our peak operational hours. You will handle high-volume inquiries, resolve complex issues, and ensure our customers feel valued and heard. If you thrive in a quiet, focused environment and want to earn a competitive wage with flexible scheduling, we want to hear from you.
Why Join Us?
- Competitive hourly pay ($17.00 - $22.00).
- Flexible evening shift schedules (4:00 PM – 12:00 AM).
- Comprehensive benefits package for eligible employees.
- Clean, modern, and safe work environment.
Responsibilities
- Manage incoming customer calls, emails, and chat requests during the evening shift with a focus on resolution and satisfaction.
- Process orders, returns, and refunds accurately in the company CRM system.
- Update customer account information and resolve billing inquiries.
- Document all interactions and maintain a detailed log of daily activities.
- Collaborate with the day shift team to ensure seamless handover of customer issues.
- Identify and escalate recurring operational issues to management.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in customer service or call center operations is preferred.
- Ability to work independently and self-manage during evening hours.
- Proficient in Microsoft Office Suite (Excel, Word, Outlook).
- Strong problem-solving skills and attention to detail.
- Must be willing to work a flexible schedule, including nights and weekends.