Job Description
Are you a night owl looking for a flexible schedule that fits your lifestyle? Austin Tech Connect is seeking a dedicated Night Shift Customer Support Specialist to join our elite team. We pride ourselves on delivering top-tier service to our clients, and we need someone who thrives in a calm, focused environment after hours.
In this role, you will be the first point of contact for our evening clientele, ensuring their technical issues are resolved with precision and empathy. If you are looking for a part-time evening job in Austin, TX that offers competitive pay and career growth, apply today.
Responsibilities
- Manage high-volume inbound and outbound customer inquiries via chat and email.
- Resolve technical product issues and account questions with efficiency and professionalism.
- Document all customer interactions and solutions accurately in our CRM database.
- Collaborate with the day-shift team to ensure seamless service continuity.
- Identify opportunities to upsell or cross-sell products during routine interactions.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or GED equivalent required.
- Must be available to work evening shifts (e.g., 5 PM - 1 AM), weekends, and holidays.
- Reliable high-speed internet connection and a quiet workspace.
- Excellent verbal and written communication skills.
- Ability to troubleshoot basic technical problems and navigate software quickly.
- Previous customer service experience is preferred but not mandatory.