Job Description
Join our dynamic team as an Evening Customer Service Specialist at Detroit Community Solutions! We're seeking passionate individuals to deliver exceptional support during evening hours while advancing their careers in a supportive environment. Enjoy flexible scheduling, comprehensive training, and opportunities for advancement within our growing organization. Perfect for students, parents, and career changers seeking work-life balance.
What We Offer:
- Competitive evening shift premiums
- Free parking and public transit reimbursement
- Health benefits for full-time roles
- Professional development stipends
- Collaborative team culture
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat during evening shifts (4 PM - 12 AM)
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions in CRM system with 99% accuracy
- Collaborate with overnight support teams for seamless service transitions
- Identify upsell opportunities for premium services
- Maintain 95% customer satisfaction score through quality interactions
- Participate in bi-weekly evening team training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service experience
- Strong typing skills (40+ WPM)
- Proficiency with CRM software (Salesforce experience a plus)
- Excellent conflict resolution abilities
- Reliable transportation for evening shifts
- Availability to work weekends and holidays as needed
- Basic knowledge of Microsoft Office Suite