Job Description
Are you looking for a rewarding opportunity in the heart of New Orleans? Harvest Hospitality Solutions is seeking a dedicated Night Shift Customer Service Representative to join our expanding team. We pride ourselves on providing top-tier service to our clients, and we need someone reliable to handle our evening inquiries.
As a key member of our support team, you will bridge the gap between our clients and our operations, ensuring seamless service during off-hours. This role offers a competitive salary and a dynamic work environment.
Responsibilities
- Manage high-volume customer inquiries via phone, email, and live chat during evening shifts.
- Resolve complex issues and escalate critical problems to the senior team promptly.
- Update and maintain accurate customer records in our CRM system.
- Collaborate with the day shift team to ensure continuity of service.
- Contribute to process improvements to enhance customer satisfaction scores.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in customer service or support is preferred.
- Excellent verbal and written communication skills.
- Must be available to work evening shifts (4:00 PM - 12:00 AM).
- Proficient in Microsoft Office Suite and computer navigation.
- Ability to remain calm and professional under pressure.