Job Description
Join our dynamic team at Apex Solutions Group, where we're revolutionizing customer engagement in Denver's thriving tech sector. We're seeking passionate Evening Customer Service Specialists to deliver exceptional experiences during our peak hours. This role offers flexible scheduling options, including both part-time and full-time evening positions perfect for students, parents, or career-changers seeking work-life balance. Enjoy competitive pay, comprehensive training, and opportunities for advancement in a supportive, growth-oriented environment.
Responsibilities
- Handle high-volume customer inquiries via phone, chat, and email during evening hours (4 PM - 12 AM)
- Resolve technical issues and process transactions with precision using CRM systems
- Collaborate with cross-functional teams to ensure seamless customer handoffs
- Document interactions and contribute to process improvement initiatives
- Maintain product knowledge across our diverse service portfolio
- Uphold brand standards through consistent, empathetic communication
Qualifications
- 1+ years customer service experience in fast-paced environments
- Proficiency with CRM software and ticketing systems
- Strong problem-solving abilities with attention to detail
- Exceptional verbal/written communication skills
- Ability to multitask and prioritize during peak hours
- High school diploma or equivalent; college degree preferred
- Evening/weekend availability required