Job Description
Are you seeking a rewarding role that offers flexibility and professional growth? Apex Solutions is currently hiring an Evening Customer Support Specialist to join our expanding team in Charlotte, North Carolina. We pride ourselves on delivering exceptional service, and we need dedicated individuals to help us maintain that standard during our peak evening hours.
As a key member of our support team, you will be the first point of contact for our valued clients, ensuring their inquiries are resolved efficiently and professionally. We value work-life balance and offer a supportive environment for our evening staff.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat during evening shifts.
- Resolve product and service issues with patience and accuracy.
- Update customer accounts and maintain detailed records in our CRM database.
- Escalate complex issues to senior management when necessary.
- Collaborate with the sales and product teams to provide feedback on common customer concerns.
- Adhere to company policies and quality assurance standards.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Minimum of 1 year of experience in customer service or a related field.
- Strong verbal and written communication skills.
- Proficient in Microsoft Office Suite and CRM software.
- Ability to work independently and manage time effectively during evening hours.
- Problem-solving mindset with a focus on customer satisfaction.