Job Description
Are you seeking a flexible evening job in Colorado Springs that offers a competitive hourly rate and a supportive team environment? Apex Support Solutions is currently hiring Customer Service Representatives for our evening shift. We pride ourselves on delivering top-tier support to our clients and value employees who can thrive in a fast-paced, customer-focused setting.
In this role, you will be the first point of contact for our valued customers, ensuring their inquiries are resolved efficiently and professionally. If you have a knack for problem-solving and a desire to work during the evening hours without sacrificing your career growth, we want to hear from you.
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat with a focus on speed and accuracy.
- Resolve customer complaints and issues while maintaining a positive and empathetic demeanor.
- Process orders, returns, and exchanges accurately using our CRM software.
- Document all customer interactions and transactions in the company database.
- Collaborate with the day-shift team to ensure seamless service continuity.
- Adhere to all company policies, procedures, and quality standards.
- Identify opportunities to upsell products or services to existing clients.
Qualifications
- High school diploma or GED required; associate’s degree preferred.
- Minimum of 1 year of experience in customer service or a related field.
- Must be available to work evenings, including weekends and holidays.
- Strong verbal and written communication skills.
- Proficiency with computers and basic office software (Microsoft Office Suite).
- Ability to multitask and prioritize tasks in a busy environment.
- Experience with CRM software is a plus.