Job Description
Are you looking for a rewarding evening role that fits perfectly around your lifestyle? Milwaukee Support Solutions is seeking a dedicated and empathetic Customer Service Representative to join our dynamic team. We pride ourselves on delivering exceptional service to our community and are looking for individuals who are passionate about problem-solving and customer satisfaction.
In this role, you will be the friendly voice and face of our brand during our evening shift. You will handle inbound inquiries, resolve issues efficiently, and ensure every customer leaves our interaction feeling valued and understood. We offer a competitive pay rate, flexible scheduling, and a supportive work environment.
Responsibilities
- Manage a high volume of customer inquiries via phone, email, and live chat during evening hours.
- Resolve customer complaints and issues with patience, professionalism, and a solution-oriented mindset.
- Accurately document customer interactions and account information in our CRM system.
- Collaborate with the morning support team to ensure seamless handovers and continuity of care.
- Maintain a positive and professional demeanor in a fast-paced environment.
- Identify opportunities to upsell products or services that align with customer needs.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High School Diploma or GED required.
- Previous experience in customer service or retail is preferred but not mandatory; we are willing to train the right candidate.
- Strong verbal and written communication skills.
- Ability to work independently and manage time effectively during evening shifts.
- Basic computer proficiency and familiarity with CRM software is a plus.
- Must be reliable, punctual, and able to work at least 20 hours per week.
- A valid driver's license and access to a vehicle may be required for occasional off-site duties.