Job Description
Are you looking for a rewarding entry-level opportunity in the heart of Dallas? Metro Support Services is seeking enthusiastic individuals to join our growing team as Part-Time Customer Service Representatives.
We pride ourselves on delivering exceptional support to our clients. This role is perfect for students, retirees, or anyone seeking a flexible schedule without sacrificing professional growth. You will be the first point of contact for our valued customers, ensuring their inquiries are resolved efficiently and professionally.
Why Join Us?
- Competitive Pay: Earn between $16.00 and $22.00 per hour.
- Flexible Scheduling: Choose shifts that fit your lifestyle.
- Growth Potential: Clear pathways for career advancement within the company.
- Modern Environment: Work with cutting-edge CRM tools.
Responsibilities
- Handle Inquiries: Respond to customer questions via phone, email, and live chat with a friendly, professional demeanor.
- Problem Resolution: Identify customer needs and troubleshoot issues to ensure satisfaction.
- Data Entry: Accurately input and update customer information into our internal database systems.
- Communication: Collaborate with team leads to escalate complex issues and share feedback.
- Support: Assist in the onboarding process for new clients and maintain high service standards.
Qualifications
- Education: High School Diploma or GED equivalent required.
- Experience: No prior customer service experience required; we provide full training.
- Skills: Basic computer literacy and proficiency with Microsoft Office Suite.
- Communication: Strong verbal and written communication skills.
- Attitude: A positive, patient, and solution-oriented mindset.