Job Description
Are you a natural problem-solver looking to launch your career in the vibrant city of Philadelphia? Philly Connect Solutions is seeking motivated Entry-Level Customer Experience Specialists to join our dynamic team on a part-time basis. We pride ourselves on a culture of growth, inclusivity, and excellence. If you are ready to kickstart your professional journey with a company that values your potential, we want to hear from you.
As a Customer Experience Specialist, you will serve as the friendly face and voice of our brand, ensuring our clients receive top-tier support. We offer comprehensive training, a supportive work environment, and clear pathways for advancement within the organization.
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat with a focus on rapid and accurate resolution.
- Accurately input and maintain customer data within our CRM systems to ensure records are up-to-date.
- Resolve customer complaints and issues while maintaining a positive, professional demeanor.
- Collaborate with the sales and support teams to ensure seamless service delivery and team cohesion.
- Identify opportunities to upsell products or services to existing clients to drive revenue growth.
- Participate in weekly training sessions to enhance product knowledge and soft skills.
Qualifications
- High School Diploma or equivalent required.
- Basic proficiency with Microsoft Office Suite (Word, Excel, Outlook) is a plus.
- Excellent verbal and written communication skills.
- Strong attention to detail and organizational skills.
- Ability to work flexible hours, including evenings and weekends as needed.
- Enthusiastic attitude and a willingness to learn new processes.