Job Description
Join Mountain Peak Solutions in Denver's thriving tech hub as a Customer Experience Specialist! We're seeking dynamic professionals to deliver exceptional service to our growing client base. Whether you're seeking flexible part-time hours or committed full-time opportunities, this role offers competitive pay and career growth in a collaborative environment.
Why Work With Us?
- Flexible scheduling options (part-time/full-time)
- Comprehensive training program
- Health benefits for full-time roles
- Professional development stipend
- Modern downtown Denver workspace
Responsibilities
- Resolve customer inquiries via phone, email, and chat with 95% satisfaction rate
- Document interactions in CRM system while maintaining accuracy
- Collaborate with cross-functional teams to resolve complex issues
- Identify upsell opportunities based on customer needs
- Participate in weekly performance reviews and training sessions
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Proficiency with Zendesk/Salesforce CRM platforms
- Exceptional written and verbal communication skills
- Ability to multitask in fast-paced environment
- Available for evening/weekend shifts (part-time)
- Strong problem-solving abilities