Job Description
Join our award-winning team at NexGen Solutions, a leading tech innovator transforming customer experiences across Ohio. We're seeking passionate individuals to deliver exceptional support while advancing their careers in a dynamic environment. Enjoy flexible scheduling, comprehensive training, and opportunities for growth into full-time roles. Perfect for students, career changers, or those seeking work-life balance.
Our Columbus hub offers a collaborative culture with modern amenities and competitive benefits including health stipends and professional development funds. Apply today to become part of Ohio's most customer-centric team!
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat with 95% satisfaction rate
- Resolve technical issues using our proprietary CRM system and knowledge base
- Process orders, returns, and account modifications with precision
- Collaborate with cross-functional teams to improve service workflows
- Maintain detailed documentation of interactions and resolutions
- Identify upsell opportunities during customer interactions
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college coursework preferred
- 6+ months customer service experience in fast-paced environment
- Proficiency with Microsoft Office Suite and CRM platforms
- Exceptional problem-solving and conflict resolution skills
- Ability to work flexible shifts including evenings and weekends
- Strong attention to detail and accuracy in documentation
- Valid Ohio driver's license for occasional client meetings
- Spanish bilingual candidates strongly encouraged to apply