Job Description
Join our dynamic team at Apex Solutions Group as a Part-Time Customer Service Associate! We're seeking enthusiastic individuals to deliver exceptional support to our growing client base in the Research Triangle Park area. This entry-level role offers flexible scheduling and opportunities for growth within our rapidly expanding organization. Perfect for students or career changers looking to build foundational skills in a collaborative environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve routine billing and account issues using our CRM system
- Document interactions accurately in our customer database
- Collaborate with senior team members to resolve complex escalations
- Participate in bi-weekly product knowledge training sessions
- Contribute to process improvement initiatives
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent (current students welcome)
- 0-2 years of customer service or support experience
- Strong communication and active listening skills
- Basic proficiency with Microsoft Office Suite
- Ability to work 20-25 hours per week (evenings/weekends required)
- Positive attitude and problem-solving mindset
- Reliable transportation to our Raleigh office
- Passion for helping others and learning new technologies