Job Description
Are you looking for an exciting opportunity to kickstart your career in the tech industry? TechHorizon Solutions is seeking a motivated Part-Time Entry-Level Customer Support Specialist to join our growing team in San Diego, CA.
In this role, you will serve as the first point of contact for our valued clients, ensuring a seamless and positive experience. We value passion, growth, and a 'can-do' attitude. No prior experience is required—we provide comprehensive training!
Why Join Us?
- Flexible work schedules designed to fit your lifestyle.
- Opportunities for rapid career advancement within the tech sector.
- Comprehensive training on industry-leading software and tools.
Responsibilities
- Client Engagement: Assist customers via email, live chat, and phone with product inquiries and troubleshooting.
- Issue Resolution: Diagnose and resolve common technical issues using our support ticketing system (Zendesk/Intercom).
- Documentation: Accurately document customer interactions, feedback, and solutions in our CRM database.
- Feedback Loop: Identify common customer pain points and relay them to the product team to help improve our offerings.
- Team Collaboration: Work closely with senior team members to maintain high service standards and resolve escalations.
Qualifications
- Education: High school diploma or equivalent required; associate degree or technical certification is a plus.
- Communication: Excellent verbal and written communication skills in English with a friendly and professional tone.
- Attitude: A customer-first mindset with a proactive approach to problem-solving and a 'no problem is too small' attitude.
- Availability: Ability to work part-time hours, including weekends or evenings as needed.
- Technical Skills: Basic computer literacy and a willingness to learn new software quickly.