Job Description
Join our award-winning team at Coastal Connect Solutions as a Part-Time Customer Service Specialist in vibrant Jacksonville, FL! We're seeking passionate individuals to deliver exceptional client experiences while enjoying flexible scheduling and a supportive work environment. Perfect for students, professionals seeking work-life balance, or career changers eager to grow in the customer service field. Our comprehensive training program ensures you'll thrive in this dynamic role.
Why Coastal Connect Solutions?
- Competitive hourly pay with performance bonuses
- Flexible scheduling including evenings and weekends
- Clear advancement paths to full-time roles
- Modern downtown Jacksonville office with free parking
- Comprehensive health benefits for full-time transition
Responsibilities
- Handle 50+ daily customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues efficiently
- Document interactions in CRM system with 98% accuracy
- Collaborate with technical teams for complex escalations
- Maintain 95% customer satisfaction score
- Participate in weekly training sessions and team meetings
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Proficient in Microsoft Office and CRM platforms
- Exceptional verbal and written communication skills
- Ability to multitask in fast-paced environment
- Available 20-25 hours/week including weekends
- Strong problem-solving and conflict resolution abilities
- Passion for helping others and positive attitude