Job Description
We are seeking a dedicated Evening Customer Service Representative to join our growing team in Raleigh, North Carolina. If you are looking for flexible evening part time jobs that offer competitive pay and a supportive work environment, this is your opportunity.
At Apex Support Solutions, we pride ourselves on delivering exceptional service to our clients. As a part-time evening specialist, you will play a crucial role in maintaining our high standards and ensuring our customers have a seamless experience during the evening hours.
Why Join Us?
- Flexible Schedule: Perfect for students or those with other daytime commitments.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Growth Opportunities: Potential for career advancement within the company.
Take control of your work-life balance by applying for this premier evening role today.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat during evening shifts.
- Resolve customer complaints and issues efficiently to ensure high satisfaction rates.
- Process orders, returns, and exchanges with accuracy and speed.
- Update customer accounts and maintain detailed records of all interactions.
- Collaborate with the day shift team to ensure seamless continuity of service.
- Stay updated on product knowledge and company policies to provide accurate information.
- Identify and escalate complex issues to the senior management team when necessary.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in customer service or a related field is preferred.
- Strong verbal and written communication skills.
- Ability to work independently and meet set performance targets.
- Proficiency in basic computer applications and CRM software.
- Reliable internet connection and a quiet workspace if working remotely (Hybrid option available).
- Must be available to work evening shifts, including weekends and holidays.