Job Description
Are you looking to kickstart your career in a dynamic environment? Apex Digital Solutions is seeking motivated Entry-Level Customer Support Specialists to join our growing team in Orlando, FL.
We pride ourselves on delivering exceptional service and fostering a culture of growth. This part-time position offers a fantastic opportunity to develop professional skills while enjoying a flexible work schedule.
Why You’ll Love Working With Us:
- Flexible Scheduling: Choose shifts that fit your lifestyle.
- Career Growth: Opportunities for advancement into team lead and management roles.
- Competitive Pay: Earn between $15.00 and $18.00 per hour.
If you have a positive attitude and a passion for helping others, we want to hear from you!
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with a friendly and professional tone.
- Resolve customer issues and complaints efficiently while maintaining high satisfaction rates.
- Document all customer interactions and feedback accurately in our CRM system.
- Collaborate with cross-functional teams to identify areas for service improvement.
- Assist in training new hires and onboarding processes.
- Adhere to company policies and quality assurance standards at all times.
Qualifications
- High school diploma or GED required; some college or technical training is a plus.
- Excellent verbal and written communication skills.
- Basic computer proficiency (Microsoft Office, email, and internet navigation).
- Strong problem-solving abilities and attention to detail.
- A patient, empathetic, and customer-focused mindset.
- Ability to work independently as well as part of a collaborative team.