Job Description
Join our dynamic team at Coastal Connect Solutions, a leading customer experience provider in Virginia Beach! We're seeking motivated individuals to deliver exceptional service while launching their careers. Enjoy flexible scheduling, comprehensive training, and a supportive work environment. Perfect for students and career changers seeking part-time opportunities in a thriving coastal community.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Process orders, returns, and exchanges accurately using our CRM system
- Collaborate with team members to resolve complex customer issues
- Update customer records and maintain detailed documentation
- Identify opportunities to upsell products and services
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (students welcome to apply)
- Strong communication and interpersonal skills
- Basic computer proficiency with ability to learn new software
- Excellent problem-solving abilities and attention to detail
- Flexible schedule including evenings and weekends
- Positive attitude and willingness to help others
- Previous customer service experience preferred but not required