Job Description
Grow Your Career with Apex Digital Solutions
We are seeking a motivated and energetic Entry Level Customer Support Specialist to join our growing team in Seattle. This is an excellent opportunity for individuals looking to start their professional journey in the tech industry with flexible scheduling and a supportive work environment.
What You Will Do
As a key member of our support team, you will be the voice of our brand, helping our clients navigate our digital platforms with ease. We pride ourselves on our culture of inclusivity and continuous learning.
Responsibilities
- Assist customers via phone, email, and live chat with product inquiries and troubleshooting.
- Document customer interactions accurately in our CRM database.
- Identify and escalate complex issues to the senior technical team.
- Collaborate with cross-functional teams to improve customer satisfaction scores.
- Contribute to the development of training materials for new support staff.
- Stay up-to-date with product features to provide accurate information.
- Manage high-volume ticket queues during peak business hours.
Qualifications
- High school diploma or equivalent (Bachelor's degree preferred but not required).
- Must be at least 18 years of age.
- Excellent written and verbal communication skills.
- Basic computer proficiency and typing speed of 40+ WPM.
- Ability to work flexible shifts, including evenings and weekends.
- Enthusiastic attitude with a strong desire to learn and grow.