Job Description
Launch your career with TechNova Solutions, Austin's leading tech innovator! We're seeking enthusiastic Entry Level Customer Support Specialists to join our dynamic team. This flexible part-time role offers hands-on experience in client relations, technical troubleshooting, and process optimization. Perfect for students and career changers seeking growth opportunities in a supportive environment. Enjoy competitive pay, comprehensive training, and a collaborative culture that values your development.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve technical issues and troubleshoot product functionality
- Document interactions and maintain accurate customer records in CRM systems
- Collaborate with senior team members to escalate complex cases
- Contribute to process improvement initiatives for better customer experience
- Participate in ongoing training to enhance product knowledge and support skills
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Basic proficiency with Microsoft Office Suite and customer service software
- Strong verbal and written communication skills
- Ability to multitask in a fast-paced environment
- Problem-solving mindset with attention to detail
- Previous customer service experience preferred but not required
- Must be authorized to work in the United States