Job Description
Join our dynamic team at Illinois Solutions Group as an Entry-Level Customer Service Specialist! We're seeking enthusiastic individuals to deliver exceptional support to our valued clients. This flexible part-time role offers a fantastic opportunity to launch your career in customer service while gaining hands-on experience in a supportive environment. Perfect for students, recent graduates, or career changers looking for meaningful part-time work in Illinois.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing and service issues using CRM systems
- Process transactions and update customer records accurately
- Collaborate with team members to ensure seamless service delivery
- Document interactions and maintain detailed case notes
- Identify opportunities to improve customer experience
Qualifications
- High school diploma or equivalent required
- 0-2 years of customer service experience preferred
- Strong communication and problem-solving skills
- Proficiency with basic computer applications
- Ability to work flexible hours including weekends
- Positive attitude and willingness to learn
- Valid work authorization in the United States