Job Description
Are you a dedicated professional looking for a flexible evening part-time job in the heart of Los Angeles? Pacific Coast Retail Group is currently seeking a reliable Evening Customer Service Representative to join our dynamic team.
In this role, you will be the first point of contact for our valued clients after hours. We pride ourselves on delivering exceptional service, and we are looking for someone who shares our commitment to excellence and customer satisfaction.
Why Choose Us?
- Competitive Pay: Earn between $20.00 and $24.00 per hour.
- Flexible Schedule: Perfect for students or those seeking work-life balance.
- Growth Opportunities: Clear pathways for career advancement within the company.
- Modern Environment: Join a forward-thinking team in a supportive office culture.
Don't miss this opportunity to build a rewarding career in customer service. Apply today and become part of the Pacific Coast family.
Responsibilities
- Manage and resolve incoming customer inquiries via phone, email, and live chat during evening shifts.
- Provide accurate information regarding products, services, and company policies.
- Document all customer interactions and feedback in the CRM system with precision.
- Collaborate with the morning support team to ensure a seamless customer experience.
- Identify and escalate complex issues to the appropriate management personnel.
- Adhere to all company quality assurance standards and operational procedures.
Qualifications
- High school diploma or GED is required.
- Previous experience in customer service, retail, or hospitality is highly preferred.
- Excellent verbal and written communication skills.
- Proficient in using computer applications and CRM software (e.g., Salesforce, Zendesk).
- Strong problem-solving abilities and a customer-first mindset.
- Must be available to work evenings, including weekends and holidays.