Job Description
Are you a dedicated professional looking for a stable career with the flexibility of evening hours? Louisville Customer Solutions is currently seeking dynamic individuals to join our team as Evening Customer Service Representatives. We are committed to excellence and offer a comprehensive benefits package for our full-time evening staff.
Our Commitment to You:
- Competitive hourly wage ranging from $18.00 to $24.00.
- Full benefits package including medical, dental, and vision insurance.
- Stable evening shift schedule (3:00 PM - 11:30 PM).
- Opportunities for career advancement within a growing company.
- Modern, supportive work environment in downtown Louisville.
We are looking for individuals who can thrive in a fast-paced setting and provide top-tier support to our valued clients.
Responsibilities
- Manage high-volume inbound and outbound customer calls with a focus on resolution and satisfaction.
- Assist customers with inquiries regarding products, services, and account information.
- Process orders, returns, and exchanges accurately and efficiently using CRM software.
- Document all customer interactions and feedback in the internal database.
- Collaborate with the support team to improve overall service quality and workflow.
- Adhere to all company policies, procedures, and quality standards.
Qualifications
- High School Diploma or GED required; Associate’s degree preferred.
- Proven experience in customer service or a related field.
- Excellent verbal and written communication skills.
- Proficiency with computer systems, Microsoft Office Suite, and CRM software.
- Ability to work independently and manage time effectively during evening shifts.
- Strong problem-solving skills and a customer-first mindset.