Job Description
Are you looking for a stable, rewarding career in the heart of Sacramento? Sacramento Tech Solutions is seeking a dedicated Full-Time Evening Customer Support Specialist to join our growing team. We pride ourselves on delivering top-tier service and are looking for individuals who thrive in a dynamic, fast-paced environment.
In this role, you will be the voice of our brand, ensuring our clients receive exceptional support during our peak evening hours. If you possess a strong technical aptitude and a passion for helping others, we want to hear from you.
Responsibilities
- Provide high-quality customer support via phone, email, and live chat during evening shifts.
- Troubleshoot technical issues and resolve customer inquiries with empathy and efficiency.
- Document all interactions and resolutions accurately in our CRM system.
- Collaborate with the day-shift team to ensure seamless workflow continuity.
- Identify trends in customer feedback and suggest process improvements.
- Maintain a deep knowledge of our products and services to provide accurate information.
- Escalate complex issues to senior management when necessary.
Qualifications
- High school diploma or GED required; Associate’s degree or Bachelor’s degree preferred.
- Minimum of 1-2 years of experience in customer support or technical helpdesk roles.
- Strong verbal and written communication skills.
- Ability to work a rotating evening schedule, including nights and weekends.
- Proficiency in Microsoft Office Suite and CRM software (e.g., Salesforce, Zendesk).
- Problem-solving mindset with the ability to remain calm under pressure.
- Reliable transportation and proof of eligibility to work in the USA.