Job Description
Are you searching for evening part time jobs in Kansas City, MO that offer flexibility and professional growth? KC Digital Solutions is seeking a dedicated Part-Time Customer Experience Specialist to join our high-energy team. We value work-life balance and are looking for individuals who thrive in a modern, fast-paced environment.
In this role, you will be the face of our brand during our evening shift, ensuring our clients receive top-tier support while maintaining our company's reputation for excellence.
Why join us?
- Flexible evening schedule (e.g., 4:00 PM – 12:00 AM).
- Competitive hourly rate and performance bonuses.
- Modern, collaborative workspace in the heart of Kansas City.
Responsibilities
- Manage and resolve incoming customer inquiries via phone, email, and live chat during evening hours.
- Deliver exceptional service that exceeds customer expectations and builds brand loyalty.
- Document all interactions and resolutions accurately in our CRM system.
- Collaborate closely with the day shift team to ensure seamless operational continuity.
- Identify and escalate complex issues to the appropriate department for resolution.
- Maintain a deep knowledge of our products and services to assist customers effectively.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is a plus, but we provide comprehensive training.
- Strong verbal and written communication skills with a focus on professionalism.
- Must be available to work evenings, weekends, and holidays as needed.
- Proficiency with basic computer applications and CRM software.
- A positive attitude and a genuine desire to help others.