Job Description
Valley Support Hub is seeking a dedicated Evening Customer Service Representative to join our dynamic team in Fresno, CA. In this role, you will be the face of our company during our peak evening hours, ensuring our clients receive top-tier support and assistance. We pride ourselves on a culture of excellence, offering a flexible schedule that fits your lifestyle while providing competitive compensation.
Why Join Us?
- Competitive hourly rate of $18.00 - $22.00.
- Flexible evening shifts to accommodate your schedule.
- Opportunities for career advancement within the organization.
- Comprehensive training and supportive work environment.
Responsibilities
- Manage high-volume inbound and outbound calls and emails during evening shifts.
- Resolve customer inquiries and issues with patience and professionalism.
- Update customer records and track interactions in our CRM system.
- Collaborate with the day-shift team to ensure seamless service continuity.
- Identify opportunities to upsell products or services to existing clients.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent required.
- Previous experience in customer service or call center environments preferred.
- Strong verbal and written communication skills.
- Basic computer proficiency and familiarity with CRM software.
- Ability to work independently during evening hours.
- Reliable transportation is required.