Job Description
We are looking for a reliable and personable individual to join our team as a Night Shift Customer Service Representative. This role is perfect for those seeking a flexible part-time schedule that fits around their lifestyle. You will be the first point of contact for our clients, ensuring their needs are met with professionalism and efficiency during our evening hours. Join a company that values work-life balance and offers a supportive environment for growth.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat during evening shifts.
- Process customer orders, returns, and exchanges with high accuracy and speed.
- Maintain a positive and helpful attitude while resolving complex issues and escalations.
- Update customer records in our internal database and CRM systems accurately.
- Collaborate with the day-shift team to ensure seamless operations and handovers.
- Adhere to company policies and quality assurance standards at all times.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience preferred but not required.
- Basic computer literacy and proficiency in Microsoft Office Suite.
- Excellent written and verbal communication skills.
- Ability to work independently and stay focused during quiet periods.
- Reliable transportation to the Wichita office.