Job Description
Join our dynamic team at Oakland Community Services as a Part-Time Entry-Level Customer Service Associate! This role offers flexible hours and hands-on experience in a supportive environment perfect for career starters. You'll be the friendly face of our organization, helping community members access essential resources while developing valuable professional skills. We provide comprehensive training and a collaborative workplace culture focused on growth and impact.
Why Join Us? Competitive pay, flexible scheduling (20-25 hours/week), and opportunities for advancement. No prior experience required—we'll equip you with everything you need to succeed!
Responsibilities
- Deliver exceptional customer service via phone, email, and in-person interactions
- Assist clients with program inquiries, application processes, and resource navigation
- Maintain accurate client records using our CRM system and databases
- Collaborate with team members to resolve complex service issues
- Support community outreach initiatives and event coordination
- Process administrative tasks including scheduling and documentation
- Contribute to continuous improvement of service delivery workflows
Qualifications
- High school diploma or equivalent (currently enrolled students welcome)
- Strong communication skills with clear verbal and written abilities
- Proficient in basic computer applications (MS Office Suite, Google Workspace)
- Detail-oriented with excellent organizational and time management skills
- Empathetic approach to serving diverse community members
- Ability to work independently and in team settings
- Reliable transportation to our Oakland location
- Positive attitude and willingness to learn new systems