Job Description
We are seeking a driven and empathetic Entry-Level Customer Support Associate to join our growing team in Columbus, Ohio. This is a part-time opportunity perfect for students or professionals seeking a flexible schedule without compromising on professional growth. At TechHorizon, we value our team members and offer a dynamic environment where your contributions directly impact our customer satisfaction scores.
Why Join Our Team?
- Flexible Scheduling: Work shifts that fit around your lifestyle and studies.
- Competitive Pay: Earn $16-$18/hour with opportunities for performance bonuses.
- Career Growth: Clear pathways to transition into full-time roles or management.
- Modern Environment: Work with cutting-edge CRM tools and supportive mentors.
Take the first step in your career journey with a company that invests in people.
Responsibilities
- Assist customers with product inquiries, order tracking, and technical troubleshooting via phone and email.
- Document all customer interactions accurately and efficiently in our CRM system.
- Identify and escalate complex issues to senior support staff promptly.
- Contribute to team meetings to improve service processes and resolve recurring issues.
- Stay updated on product knowledge to provide accurate, helpful information.
Qualifications
- High school diploma or equivalent required; some college coursework is a plus.
- Strong interpersonal and communication skills with a high degree of empathy.
- Basic computer literacy and proficiency with Microsoft Office Suite.
- Ability to multitask and thrive in a fast-paced, remote-friendly environment.
- Reliable internet connection and a dedicated workspace are required.