Job Description
Join our dynamic team at Innovate Solutions Inc. as a Part-Time Entry-Level Customer Service Representative! This role offers flexible hours (20-25 hours/week) and an excellent opportunity to build foundational skills in a supportive environment. Located in the heart of Oklahoma City, you'll be the first point of contact for our valued clients, delivering exceptional service while growing professionally with us. Perfect for students, recent graduates, or career changers seeking work-life balance.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with senior team members to resolve complex cases
- Meet performance metrics for response time and customer satisfaction
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college students encouraged to apply)
- 0-2 years of customer service experience
- Strong communication and active listening skills
- Proficiency with Microsoft Office and web-based tools
- Ability to work flexible shifts including evenings/weekends
- Positive attitude and problem-solving mindset
- Must pass background check and drug screening