Job Description
Join our dynamic team at Minneapolis Community Services and transform your evenings into rewarding opportunities! We're seeking passionate Evening Customer Service Specialists to deliver exceptional support to our diverse clientele. This flexible role combines competitive compensation with meaningful impact, perfect for students, parents, or career-changers seeking work-life balance.
Why Join Us?
- Competitive hourly pay with performance bonuses
- Comprehensive training and growth pathways
- Modern, inclusive workplace culture
- Commuter-friendly downtown location
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat channels
- Resolve billing and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with daytime teams for seamless service continuity
- Meet/exceed customer satisfaction and resolution metrics
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software and MS Office Suite
- Ability to thrive in fast-paced evening environments
- Strong problem-solving and conflict resolution abilities