Job Description
Join our dynamic team as an Evening Customer Service Specialist and become the voice of our brand during our peak evening hours! We're seeking passionate individuals to deliver exceptional customer experiences while maintaining work-life balance with flexible evening schedules. Enjoy competitive pay, comprehensive training, and a supportive environment designed for growth. Perfect for students, parents, or anyone seeking rewarding part-time work in Columbus.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat during evening hours (4 PM - 12 AM)
- Resolve product/service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with day teams for seamless customer handoffs
- Meet/exceed quality and productivity metrics
- Identify opportunities to improve customer experience
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Excellent verbal/written communication skills
- Strong problem-solving abilities
- Ability to thrive in fast-paced evening environments
- Basic computer proficiency with MS Office
- Reliable transportation to our Columbus hub