Job Description
Join Cleveland Connect Solutions as an Evening Customer Service Specialist and become the voice of innovation in Ohio's thriving tech hub! We're seeking dynamic individuals to deliver exceptional support during our high-traffic evening hours (4 PM - 12 PM). Enjoy flexible scheduling, competitive compensation, and opportunities for advancement in a fast-paced environment. Whether you're a student, parent, or career changer, this role offers the perfect work-life balance while making a tangible impact. Our modern downtown office features collaborative spaces, premium amenities, and a culture that celebrates diversity and growth.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues and process orders using our CRM platform
- Collaborate with cross-functional teams to address complex customer needs
- Document interactions accurately in our customer database
- Contribute to process improvement initiatives
- Maintain 95%+ customer satisfaction metrics
- Support weekend shifts during peak seasons
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or tech support experience
- Proficiency with CRM software (Salesforce experience a plus)
- Strong problem-solving and conflict resolution abilities
- Available evenings (minimum 20 hours/week)
- Excellent verbal/written communication skills
- Ability to multitask in high-pressure situations
- Basic technical troubleshooting knowledge