Job Description
Join Oakland Connect Services as an Evening Customer Service Specialist and become the cornerstone of our client experience! We're seeking dynamic professionals to deliver exceptional support during evening hours across both part-time and full-time roles. This position offers flexible scheduling, competitive compensation, and opportunities for advancement in a rapidly growing tech support company.
What You'll Gain:
- Competitive hourly rates with performance bonuses
- Comprehensive training and career development programs
- Health benefits for full-time employees
- Modern, collaborative work environment
- Free parking and public transport stipend
Responsibilities
- Respond to client inquiries via phone, email, and chat during evening shifts
- Troubleshoot technical issues and provide step-by-step solutions
- Document interactions accurately in CRM systems
- Collaborate with day-shift teams for seamless service continuity
- Identify process improvements and client feedback trends
- Maintain strict confidentiality and security protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or technical support experience
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Exceptional problem-solving and communication skills
- Ability to work evenings, weekends, and holidays
- Basic technical troubleshooting knowledge
- Strong attention to detail and organizational abilities