Job Description
Join our dynamic team at Global Connect Solutions as an Evening Customer Service Specialist! We're urgently hiring motivated individuals to deliver exceptional customer experiences during evening hours. This flexible part-time role offers competitive pay and immediate start opportunities in Charlotte, NC. Perfect for students, parents, or anyone seeking a rewarding evening schedule with growth potential. Apply today and become part of our award-winning customer experience team!
Responsibilities
- Handle inbound customer inquiries via phone, chat, and email with professionalism
- Resolve technical issues and troubleshoot product concerns efficiently
- Document interactions accurately in CRM systems
- Collaborate with day team to ensure seamless service continuity
- Meet/exceed customer satisfaction and performance metrics
- Participate in ongoing training programs to enhance skills
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Strong problem-solving and communication abilities
- Comfortable working with multiple software platforms
- Ability to work independently with minimal supervision
- Flexible schedule availability (evenings, weekends, holidays)
- Basic technical troubleshooting skills