Job Description
Join our dynamic team at Sacramento Community Services as an Evening Customer Service Specialist! We're seeking enthusiastic individuals to provide exceptional support to our diverse clientele during evening hours. This flexible part-time role offers the perfect opportunity to make a meaningful impact while maintaining work-life balance. Enjoy competitive pay, a supportive environment, and the chance to develop valuable professional skills in one of California's most vibrant cities.
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing and service issues efficiently while maintaining high satisfaction rates
- Update customer records in CRM systems with accurate information
- Collaborate with day-team staff to ensure seamless service continuity
- Process transactions and manage account modifications securely
- Contribute to improving customer experience through feedback analysis
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 1 year customer service experience in high-volume environment
- Exceptional verbal/written communication skills in English
- Proficient with CRM software (Salesforce experience a plus)
- Ability to multitask and prioritize in fast-paced settings
- Strong problem-solving and conflict resolution abilities
- Flexible schedule availability Monday-Friday 4:00 PM - 9:00 PM