Job Description
Join Lumina Solutions Inc., a leading tech support provider, as an Evening Customer Service Specialist. We're seeking passionate individuals to deliver exceptional support during our peak evening hours (5 PM - 10 PM PT). This flexible part-time role offers competitive pay and remote work options, perfect for students or professionals seeking supplemental income. You'll be the first point of contact for our diverse client base, resolving technical issues with empathy and expertise.
Responsibilities
- Respond to customer inquiries via phone, chat, and email during evening shifts
- Troubleshoot software/hardware issues using diagnostic tools and remote access
- Document cases accurately in CRM systems with detailed resolution notes
- Collaborate with technical teams for complex issue escalation
- Maintain customer satisfaction metrics above 95% target
- Contribute to knowledge base documentation for common issues
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Proficiency with Windows/macOS and basic networking concepts
- Exceptional verbal/written communication skills
- Ability to work independently during evening hours (5 PM - 10 PM PT)
- Strong problem-solving and conflict resolution abilities
- Reliable high-speed internet connection for remote work