Job Description
Join our dynamic team as an Evening Customer Service Specialist at Southwest Solutions Group! We're seeking energetic professionals to deliver exceptional client experiences during our peak evening hours (4 PM - 11 PM). This flexible role offers competitive pay and is perfect for students, parents, or career-changers seeking work-life balance. Enjoy a modern, supportive environment with growth opportunities into full-time positions.
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Process transactions and resolve billing issues with precision
- Maintain detailed customer records in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Identify upsell opportunities based on customer needs
- Adhere to strict compliance and data security protocols
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Strong problem-solving and conflict resolution skills
- Proficiency with CRM software (Salesforce/Zendesk)
- Excellent verbal/written communication abilities
- Ability to multitask in fast-paced environments
- Reliable transportation for evening shifts
- Spanish fluency is a significant plus