Job Description
Join Tampa Bay Solutions and become part of our dynamic customer service team! We're seeking motivated Evening Specialists to deliver exceptional experiences while maintaining flexible schedules. Enjoy competitive pay, comprehensive training, and a supportive culture that values work-life balance. Full-time opportunities with benefits available for top performers. Apply today and transform your evenings into rewarding career growth!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat during evening hours (4 PM - 12 AM)
- Resolve technical issues and provide product support using CRM systems
- Document interactions accurately in Salesforce and maintain case quality metrics
- Collaborate with day-team specialists for seamless customer experience continuity
- Identify upsell opportunities and contribute to quarterly revenue goals
- Participate in monthly team training sessions and process improvement initiatives
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Proficiency with CRM software (Salesforce preferred) and Microsoft Office Suite
- Exceptional verbal/written communication and conflict resolution skills
- Ability to work independently in remote evening settings with reliable internet
- High school diploma or equivalent; college degree preferred
- Flexible availability including weekends and holidays during peak seasons