Job Description
Join Sacramento Support Solutions as an Evening Customer Service Specialist and become the voice of our growing brand! We're seeking passionate individuals to deliver exceptional customer experiences during our peak evening hours (4 PM - 12 PM). Enjoy competitive pay, flexible scheduling, and a supportive team environment while making a real impact on customer satisfaction.
This role offers remote flexibility with occasional on-site training in Sacramento, perfect for students, parents, or anyone seeking work-life balance. We provide comprehensive training and advancement opportunities for high performers.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat during evening hours
- Resolve billing, technical, and product-related issues with empathy and efficiency
- Document interactions accurately in our CRM system
- Collaborate with day-team specialists to ensure seamless customer handoffs
- Meet/exceed quality and response time metrics
- Participate in weekly team meetings and training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Strong problem-solving and communication skills
- Reliable high-speed internet and quiet home workspace
- Ability to multitask in fast-paced environment
- Flexibility to work weekends and holidays as needed
- Proficient with Microsoft Office Suite