Job Description
Join Nexus Solutions as an Evening Customer Service Specialist and become the voice of excellence during our peak evening hours! We're seeking dynamic individuals to deliver exceptional support to our diverse client base while enjoying flexible schedules. This role offers growth potential into full-time positions for high performers. Our Philadelphia team thrives on collaboration, innovation, and work-life balance. Enjoy competitive pay, comprehensive training, and a vibrant downtown workspace. Perfect for students, career changers, or professionals seeking evening flexibility. Apply today to start your rewarding journey with a forward-thinking company!
Responsibilities
- Handle high-volume inbound/outbound calls and digital communications during evening shifts
- Resolve customer inquiries with empathy and efficiency using CRM systems
- Document interactions and escalate complex issues to senior specialists
- Collaborate with cross-functional teams to ensure seamless service delivery
- Maintain detailed knowledge of products/services through continuous training
- Contribute to process improvements and team performance initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in fast-paced environments
- Exceptional verbal/written communication and active listening skills
- Proficiency with CRM software and MS Office Suite
- Ability to multitask and prioritize during peak evening hours
- Strong problem-solving abilities and emotional intelligence
- Flexibility to work evenings (3:00 PM - 11:00 PM) weekends
- Positive attitude and commitment to customer satisfaction