Job Description
Join our dynamic team at Milwaukee Community Services as an Evening Customer Service Specialist! We're seeking motivated individuals to provide exceptional support to our diverse client base during evening hours. This flexible role offers competitive compensation, professional development opportunities, and the chance to make a meaningful impact in the Milwaukee community. Perfect for students, parents, or professionals seeking supplemental income with a reputable organization.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and in-person channels
- Resolve client concerns efficiently while maintaining high satisfaction standards
- Process transactions and maintain accurate documentation in CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Support community outreach initiatives during evening events
- Adhere to confidentiality protocols and HIPAA compliance standards
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or related experience
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Proficiency with Microsoft Office Suite and CRM platforms
- Flexibility to work evenings (3:00 PM - 11:00 PM) and weekends
- Valid Wisconsin driver's license (if transportation required)