Job Description
Join our dynamic team at Kansas City Community Services and transform your evenings into rewarding opportunities! We're seeking passionate Evening Customer Service Specialists to deliver exceptional support to our diverse clientele. This flexible role offers both part-time and full-time evening schedules, perfect for students, parents, or professionals seeking work-life balance. Enjoy competitive pay, comprehensive training, and a supportive environment where your contributions make a real difference in our community.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, account, and service issues efficiently using CRM systems
- Document interactions accurately and maintain detailed case notes
- Collaborate with cross-functional teams to ensure seamless customer experiences
- Meet/exceed performance metrics for call handling and resolution times
- Identify opportunities to improve service processes and customer satisfaction
- Adhere to strict confidentiality and data security protocols
Qualifications
- High school diploma or equivalent; college degree preferred
- 6+ months customer service or call center experience
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to multitask in fast-paced evening environments
- Reliable transportation and evening availability (5 PM - 11 PM)
- Positive attitude and commitment to teamwork