Job Description
Join our dynamic team at Frontier Solutions Group as an Evening Customer Service Specialist! We're seeking passionate individuals to deliver exceptional support to our valued clients during evening hours. This role offers flexibility, growth opportunities, and a collaborative work environment in the heart of Colorado Springs. If you thrive in fast-paced settings and excel at problem-solving, we encourage you to apply today and become part of our mission to redefine customer excellence.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve technical issues and provide product support using CRM systems
- Document interactions and update customer records accurately in Salesforce
- Collaborate with cross-functional teams to escalate complex cases
- Meet performance metrics for response time and customer satisfaction scores
- Contribute to process improvement initiatives for service efficiency
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or technical support experience
- Proficiency with CRM platforms (Salesforce experience a plus)
- Exceptional verbal communication and active listening skills
- Ability to multitask in high-pressure situations
- Flexible availability for evening shifts (4 PM - 12 PM)
- Valid Colorado driver's license (for occasional field visits)