Job Description
Join our dynamic team at Global Solutions Inc. as an Evening Customer Service Specialist in Chicago! We're seeking energetic professionals to deliver exceptional support during evening hours (3 PM - 11 PM). This role offers flexible scheduling, competitive compensation, and opportunities for growth in a collaborative environment. Ideal candidates thrive in fast-paced settings and are passionate about creating positive customer experiences.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions in CRM systems with precision
- Collaborate with day-shift teams for seamless service continuity
- Meet/exceed performance metrics (CSAT, resolution time)
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience
- Strong verbal/written communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to multitask in high-pressure situations
- Available for 3 PM - 11 PM shifts, including weekends
- Basic technical troubleshooting knowledge