Job Description
Join our dynamic team at Capital Connect Solutions as an Evening Customer Service Specialist! We're seeking enthusiastic individuals to deliver exceptional experiences during our peak evening hours (4 PM - 10 PM). This entry-level role offers flexible scheduling and comprehensive training, perfect for students or career changers seeking evening opportunities in the nation's capital.
What We Offer:
- Competitive hourly pay with performance-based incentives
- Free Metro transit benefits
- Professional development workshops
- Supportive team environment
Responsibilities
- Respond to customer inquiries via phone, email, and live chat
- Process orders, returns, and account modifications accurately
- Document customer interactions in CRM system
- Collaborate with support teams to resolve complex issues
- Meet quality and efficiency metrics
- Adhere to data security protocols
Qualifications
- High school diploma or equivalent (students welcome)
- Strong verbal and written communication skills
- Basic computer proficiency (MS Office)
- Ability to multitask in fast-paced environment
- Customer service mindset with problem-solving aptitude
- Availability for evenings and weekends