Job Description
Join our dynamic team at Coastal Connect Solutions as an Evening Customer Service Specialist! We're seeking energetic individuals to deliver exceptional support during our peak evening hours. Enjoy flexible scheduling, weekly pay, and a supportive work environment in the heart of Virginia Beach. Perfect for students or professionals seeking supplemental income.
What We Offer:
- Weekly paycheck (every Friday)
- Evening shift flexibility (4 PM - 10 PM)
- Comprehensive paid training
- Employee discounts on local attractions
- Clear career advancement path
Responsibilities
- Handle inbound customer inquiries via phone, chat, and email
- Process orders and resolve service issues efficiently
- Document interactions using our CRM system
- Collaborate with day team for seamless service continuity
- Meet/exceed quality and productivity metrics
- Participate in weekly performance reviews
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college students welcome)
- 1+ years customer service experience preferred
- Strong typing skills (40+ WPM)
- Excellent communication and problem-solving abilities
- Ability to multitask in fast-paced environment
- Reliable transportation to Atlantic Ave location
- Availability for 3+ evenings weekly
- Basic computer proficiency