Job Description
Join our dynamic team at Detroit Community Services as an Evening Customer Service Specialist! Enjoy flexible evening shifts (5 PM - 9 PM, 4 days/week) with immediate weekly pay and no weekends required. We're seeking friendly professionals to support our growing community of clients through phone, chat, and email support. This role offers rapid advancement opportunities and comprehensive training for motivated individuals.
Why You'll Love This Role:
- Weekly paycheck (every Friday)
- Comprehensive paid training
- Free parking and transit stipend
- Health benefits for part-time employees
- Team-based recognition program
Responsibilities
- Provide exceptional customer support via phone, email, and live chat
- Resolve client inquiries regarding services and billing
- Document interactions accurately in CRM system
- Collaborate with day-team for seamless service continuity
- Meet daily performance metrics (quality/speed)
- Participate in weekly team improvement sessions
- Uphold company privacy and security protocols
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience
- Proficient with CRM software (Salesforce/Zoho)
- Available 4 evenings/week (Monday-Thursday)
- Strong typing skills (40+ WPM)
- Excellent conflict resolution abilities
- Reliable transportation to downtown Detroit
- Basic knowledge of Microsoft Office Suite